Regulations of the Online Store - www.polanex.com.pl
I. General provisions
These Regulations define the general conditions, manner of providing services by electronic means and sales conducted via the Online Store www.polanex.com.pl. The store is run by Polanex sp. O.o. with headquarters in Gniezno, ul. Słoneczna 40, 62-200 Gniezno; registered in the National Court Register by the District Court for Poznań - Nowe Miasto and Wilda in Poznań, 9th Commercial Department of the National Court Register under KRS number 0000138397, REGON: 630144079, tax identification number: 7840010501, share capital PLN 6,500,000.00, hereinafter referred to as the Seller.
Contact with the Seller takes place through:
e-mail address: firstname.lastname@example.org;
by phone: +48 61 426 57 91.
These Regulations are continuously available on the website www.polanex.com.pl, in a manner enabling its acquisition, reproduction and recording of its contents by printing or saving on a carrier at any time.
The Seller informs that the use of services provided electronically may involve a threat on the part of every Internet user, consisting in the possibility of introducing malicious software into the ICT system of the Client and obtaining and modifying its data by unauthorized persons. To avoid the risk of the above-mentioned risks, the Client should use appropriate technical measures that minimize their occurrence, in particular anti-virus programs and a firewall.
Terms used in the Regulations mean:
Working days - these are days from Monday to Friday, excluding public holidays;
Client - a natural person who has full legal capacity, a natural person running a business, a legal person or an organizational unit that is not a legal person, the specific legal provisions of which provide legal capacity, which orders within the Online Store or uses other Services available in Online Store;
Civil Code - the Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended);
Account - a part of the Online Store assigned to a given Customer, by means of which the Customer may perform specific actions within the Online Store;
Consumer - a customer who is a consumer within the meaning of art. 22  of the Civil Code;
Entrepreneur - a customer being an entrepreneur within the meaning of art. 43  of the Civil Code;
Regulations - this document;
Product - a product presented in the Online Store, the description of which is available for each of the presented products;
Contract of sale - Contract for the sale of Goods within the meaning of the Civil Code, concluded between the Seller and the Customer;
Services - services provided by the Seller to Customers via electronic means within the meaning of the provisions of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended);
Consumer Rights Act - Act of 30 May 2014 on consumer rights (Journal of Laws 2014, No. 827);
The Act on the provision of electronic services - the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended);
Order - Customer's declaration of intent, aimed directly at the conclusion of the Sales Agreement, specifying in particular the type and quantity of the Goods.
III. The rules of using the Online Store
Using the Online Store is possible provided that the IT system used by the Customer meets the following minimum technical requirements:
a computer or a mobile device with access to the Internet,
access to electronic mail,
Internet Explorer browser version 11 or later, Firefox version 28.0 or later, Chrome version 32 or later, Opera version 12.17 or later, Safari version 1.1. or newer,
Using the Online Store means any activity of the Customer, which leads to familiarization with the content contained in the Store.
The client is in particular obliged to:
non-delivery or transfer of content prohibited by law, e.g. content that promotes violence, defamatory or violates personal rights and other rights of third parties,
use the Online Store in a way that does not interfere with its functioning, in particular through the use of specific software or devices,
refrain from taking actions such as: sending or placing unsolicited commercial information in the Online Store (spam),
use the Online Store in a manner that is not disruptive to other customers and for the Seller,
use the content published in the Online Store only for personal use,
use the Online Store in a manner consistent with the provisions in force in the Republic of Poland, provisions of the Regulations, as well as general principles of using the Internet.
The Seller enables the use of free Services via the Online Store, which are provided by the Seller 24 hours a day, 7 days a week.
Account maintenance service in the Online Store is available after registration. Registration takes place by completing and accepting the registration form, available on one of the websites of the Online Store. The contract for the provision of a service consisting in keeping an Account in the Online Store is concluded for an indefinite period and terminates when the Customer requests to delete the Account or use the "Delete Account" button.
The customer has the option of posting individual and subjective statements in the Online Store relating to, e.g. to the Goods or the course of the transaction. The customer adding statements declares that he has all rights to these contents, in particular proprietary copyrights, related rights and industrial property rights. The contract for the provision of a service consisting in posting opinions about the Goods in the Online Store is concluded for a definite period of time and is terminated when the opinion is added.
Statements should be edited in a transparent and understandable way, and they must not violate applicable law, including third party rights - in particular, they may not be defamatory, violate personal rights or constitute an act of unfair competition. The posted contributions are disseminated on the Online Store websites.
By posting the statement, the customer agrees to the free use of this statement and its publication by the Seller, as well as making studies of works within the meaning of the Act on Copyright and Related Rights (Journal of Laws No. 24, item 83).
The Seller has the right to organize occasional competitions and promotions, the terms of which will always be provided on the Store's website. Promotions in the Online Store are not subject to merger, unless the Regulations of a given promotion state otherwise.
In the event of a breach by the Customer of the provisions of these Regulations, the Seller after the previous ineffective call to stop or remove violations, with the appointment of an appropriate deadline, may terminate the contract for the provision of Services with a 14-day notice period.
V. Procedure for the conclusion of the Sales Agreement
Information about the Goods provided on the Store's websites, in particular their descriptions, technical and functional parameters and prices, constitute an invitation to conclude an Agreement, within the meaning of art. 71 of the Civil Code.
All Goods available on the Online Store are brand new, free from physical and legal defects and have been legally placed on the Polish market.
The condition for submitting the Order is to have an active e-mail account.
In the case of submitting orders via the Order form available on the Online Store website, the Order is submitted to the Seller by the Customer in electronic form and constitutes an offer to conclude an Agreement for the sale of Goods being the subject of the Order. An offer submitted in electronic form binds the Customer, if the Seller sends a confirmation of acceptance to the Customer's e-mail address, which is a statement of the Seller accepting the Customer's offer and upon its receipt by the Customer a Sales Agreement is concluded.
Placing an Order in the Online Shop via the telephone or by sending an electronic message shall take place in the Working Days and hours indicated on the Online Store website. To this end, the customer should:
provide in the content of an e-mail addressed to the Seller the name of the Goods from among the Goods on the Store's website and its quantity,
indicate the method of delivery and payment method among the delivery methods and payments given on the Store's website,
provide the data needed to process the Order, in particular: name and surname, place of residence and e-mail address.
Information on the total value of the Order referred to in point above is provided each time by the Seller verbally after completing the entire Order or by informing by e-mail along with information that the conclusion of the Sales Agreement by the Customer entails the obligation to pay for the ordered Goods, with this moment a Sales contract is concluded.
In the case of a Customer who is a Consumer, the Seller each time after submitting the Order via telephone or electronic mail, sends the Customer a confirmation of the conditions of the placed Order.
The contract is concluded when the Customer, being a Consumer (in response to the order conditions sent by the Seller) sends an e-mail to the Seller's e-mail address where the Customer accepts the content of the Order and agrees to its implementation and accepts the Regulations and confirms reading the instruction on withdrawal from the Agreement.
After the conclusion of the Sales Agreement, the Seller confirms to the Customer its terms, sending them to the Customer's email address or in writing to the address provided by the Customer.
The sales contract is concluded in Polish, with the content in accordance with the Regulations.
The delivery of the Goods is limited to the country of the Republic of Poland and is carried out on the basis of the indicated purpose.
The customer can choose the order form of the ordered Goods:
via a courier company;
Own collection on offer. Collection of a personal Seller.
Seller of goods and services, as well as construction and delivery facilities for the Good.
The date of delivery and implementation of the paragraph is in Working days from the basis. VII point 2.
A commodity of unspecified VAT.
In the case of Goods being the subject of the order, the orders are being prepared for various delivery dates, for all orders, the longest operating conditions.
VII. Prices and interfaces
Commodity prices are reflected in values, including VAT, fees and other charges.
the bank transfer to the bank account of the Seller is now scrolling (according to the procedure specified in art.
cash on personal collection - (pay attention to the price);
a) või põhimõtmisel lõigus käesoleva määruse järgmistest päeval pärast selle sätestatud;
(due to the fact that the bidder is obliged to place an order);
Seller on the Shop website with end users for the order. In order to allow immediate termination of cooperation with a given operator, such a connection can not be made. 491 of the Civil Code.
VIII. Entitlement to withdraw from the Agreement
The Customer being a Consumer may withdraw from the Agreement without giving a reason by submitting an appropriate statement within 14 days. To comply with this deadline, it is enough to send a statement before its expiry.
The Customer may formulate a statement on his own or use the model statement of withdrawal from the Agreement, which is on the foot of the page.
The 14-day period is counted from the day on which the Goods were delivered or in the case of the Contract for the provision of Services from the date of its conclusion.
Upon receipt of a declaration of withdrawal from the Agreement by the Consumer, the Seller shall send to the email address of the Consumer confirmation of receipt of the statement on withdrawal from the Agreement.
The right to withdraw from the Agreement by the Consumer is excluded, among others in case of:
the provision of services, if the Seller has fully provided the service with the express consent of the Consumer, who was informed before the provision begins that after fulfilling the provision by the Seller, he will lose the right to withdraw from the Agreement;
An agreement in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the deadline for withdrawal from the Agreement;
Contract in which the object of the provision is Non-prefabricated Goods, manufactured according to the specification of the Consumer or serving to satisfy his individual needs;
Contract in which the subject of the service is a product delivered in a sealed package, which after opening the packaging can not be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;
Contracts in which the subject of the service are Products which after delivery, due to their nature, are inseparably connected with other items;
Contract concluded through a public auction;
In the event of withdrawal from the Contract concluded remotely, the Contract is considered void. What the parties have rendered is returned in an unaltered state, unless a change was necessary to establish the nature, characteristics and functionality of the Goods. The return should take place immediately, not later than within 14 days. The purchased Product should be returned to the Seller's address.
The Seller shall promptly, but no later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the Agreement, return to the Consumer all payments made by him, including the cost of delivering the Goods. The Seller shall refund the payment using the same method of payment as used by the Consumer, unless the Consumer agrees to a different method of return, however this method will not be binding for the Consumer at any cost. The Seller may withhold reimbursement of payments received from the Customer until receipt of the items or delivery by the Customer of a proof of its return, depending on which event occurs first, unless the Seller has offered to pick up the item from the Customer himself.
If the Consumer has chosen a method of delivery of the Goods other than the cheapest usual delivery method offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Consumer.
The Customer bears only the direct cost of returning the Product, unless the Seller has agreed to bear the cost.
IX. Complaints regarding the Goods under the warranty
The Seller undertakes to deliver the Goods without defects.
The Seller is liable to the Customer, including the Customer who is a Consumer, under the warranty for defects under the terms specified in art. 556 - 576 of the Civil Code.
Complaints resulting from violation of the rights of the Customer guaranteed by law or under these Regulations should be directed to the address of Polanex sp. O.o., ul. Słoneczna 40, 62-200 Gniezno, to the following e-mail address: email@example.com, phone number 61 42657 91.
In order to consider the complaint, the Customer should send or deliver the Goods complained about, if it is possible by attaching proof of purchase to it. Goods must be delivered or sent to the address indicated in point 3.
The seller undertakes to examine each complaint within 14 days.
In the event of any shortcomings in the complaint, the Seller shall call the Customer to complete it as soon as possible, but no later than within 7 days from the date of receipt of the request by the Customer.
X. Complaints regarding the provision of electronic services
The Customer may report to the Seller complaints in relation to the functioning of the Store and the use of the Services. Complaints may be submitted in writing to the following address: Polanex sp. O.o., ul. Słoneczna 40, 62-200 Gniezno, to the following e-mail address: firstname.lastname@example.org, phone number 61 42657 91.
In the complaint, the Customer should provide his name and surname, correspondence address, type and description of the problem.
The Seller undertakes to examine each complaint within 14 days, and if it was not possible, to inform the Customer during this period, when the complaint will be considered. In the event of any defects in the complaint, the Seller shall call the Customer to complete it within the necessary period within 7 days from the date of receipt of the request by the Customer.
The goods may have a manufacturer's warranty.
In the case of Goods covered by a guarantee, information regarding the existence and content of the guarantee and the time for which it was granted is always presented in the description of the Goods on the Store's websites.
XII. Out-of-court ways of settling complaints and pursuing claims
The customer who is a consumer has, among others the following possibilities of using extrajudicial means of dealing with complaints and redress:
is entitled to apply to a permanent amicable consumer court operating at the Trade Inspection with a request to settle the dispute arising from the concluded Sales Agreement;
is entitled to ask the provincial inspector of the Trade Inspection to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller;
can get free assistance in settling the dispute between the Customer and the Seller, also using the free help of the poviat (municipal) consumer ombudsman or social organization, whose statutory tasks include protection of consumers (including Consumer Federation, Association of Polish Consumers). Advice is provided by the Consumer Federation under the toll free consumer helpline number 800 007 707 and by the Polish Consumers Association at email email@example.com;
submit your complaint via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/.
XIII. Personal data protection
XIV. Final Provisions
All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, internet domain, website of the Online Store, as well as to forms and logos belong to the Seller, and their use may only take place in a manner specified and consistent with Regulations.
Settlement of any disputes arising between the Seller and the Customer, who is a Consumer, is subject to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.
Settlement of any disputes arising between the Seller and the Customer who is an Entrepreneur is submitted to the court competent for the seat of the Seller.
In matters not covered by these Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of electronic services, the provisions of the Act on Consumer Rights and other relevant provisions of the Polish law shall apply.
Any and all changes to these Regulations shall be communicated to each Customer through the information on the main page of the Online Store containing a list of changes and the date of their entry into force. Customers who have an Account will be additionally informed about changes along with their listing to the e-mail address indicated by them. The date of entry into force of the amendments will not be shorter than 14 days from the date of their publication. If the Customer who has a Customer Account does not accept the new contents of the Regulations, he / she is obliged to notify the Seller about this fact within 14 days from the date of informing about the change in the Regulations. Notifying the Seller about the lack of acceptance of the new Regulations results in the termination of the Agreement.